the tricks of the trade 
{faq & policies}


Q: What is the background of the stylists blowing out my hair, doing my nails and waxing my face?

A: All TDD team members are licensed cosmetologists, estheticians or nail technicians in the state of North Carolina. Not only have they been educated through school, but they have also completed specific training through TDD to ensure you receive consistent service every time you visit! Also, all of our beauty experts work in only one area of our core services (hair, nails, waxing). This means they truly are experts in that service.

Q: Do I need to make an appointment to receive services at The Daily Details?

A: While we prefer that you do make an appointment, we understand that sometimes you can’t always plan for a last minute date or when the urge of an afternoon pick-me-up after a day full of meetings strikes. We will do our best to accommodate you. Your best bet? Check online on the book now tab for availability or The Daily Details app on your phone.

Q: Do you offer before or after hour appointments?

A: If given enough notice to coordinate with our staff, we will do our best to try to accommodate a before or after hour appointment. Please contact events@thedailydetails.com with your request. Please Note: An additional fee of $40/service will be added at checkout.

Q: I love your place! Can I throw a party here for my corporate event, bachelorette, wedding, Friday night pregame with my BFFs, etc.?

A: Definitely! We love parties and designed a space perfect for you and your friends to partake in services while still socializing with each other. Contact events@thedailydetails.com with your party details. We will be happy to help you plan your next big event.

Q: What else can I look forward to at The Daily Details?

A: Glad you asked! Here are a few “extras” you can expect each time you visit us:

  • Complimentary beverages: soda, sparkling water, etc…wine & beer too! We also proudly serve Pure Intentions Coffee.
  • You can charge your mobile phone while receiving a service. We have charging cords for almost any phone type!
  • All of our waxing services include makeup cover-up at the end. Never worry about walking back to the office/out in public with redness again.
  • We are able to validate parking for up to 3 hours for guests who park in the Duke Energy Center Parking Garage (550 S. Tryon Street) or The Green Garage (435 S. Tryon Street) during the following timeframes: Weekdays – After 5pm, Weekends – Anytime

Q: What products do you use?

A: After an extensive search that included smell, texture/feel of products in hair and depth of product lines, we are so excited to offer our clients Kenra Platinum products. Not only does Kenra Platinum smell great, but they offer a variety of styling products for all hair types – not to mention a KILLER hairspray to ensure your style will last!

Q: So…this might be a dumb question, but what is a blowout exactly?

A: Believe me, you aren’t the first person to ask this question (and you won’t be the last)! A blowout means you come in for a wash and styling of your hair. You know how your hair always looks way better right after a visit to your stylist? Now you can get that look all the time, but without the cutting and coloring and hefty price-tag. Take a look at our 7 daily ‘dos to select your style!

Q: How long does a blowout normally take?

A: All of our appointments are an hour long. Depending on your hair type, you could be done as quick as 30 minutes, while the average blowout takes around 45 minutes.*

*Extra thick/coarse/curly/long hair or additional extensions blowout times vary – please select this drop-down option when booking appointments online or mention when calling!

Q: I just worked out at the gym/haven’t washed my hair in days, can I still get a blowout?

A: Of course! Blowouts are perfect when you don’t have the time/energy to tackle your mane yourself. No judgements here, just be sure to mention to your stylist that your hair is dirty to ensure a clarifying shampoo is used.

Q: How long does a blowout last?

A: This is a tough one. Lots of factors go into the longevity of a blowout including hair type, activity level, weather and products used. Your blowout stylist should be able to give you an accurate prediction once you’re sitting in the chair. Hop over to our blog to learn some tips and tricks from our experts to make your blowout last!

Q: What is your hair extensions (bonded/clip-in) policy?

A: While we are happy to service clients with extensions, TDD is NOT responsible for extensions that come loose or are damaged during the wash or blowout. We realize that extensions are delicate and expensive. We will attempt to be as careful as possible. However, TDD does NOT assume liability for any damage to extensions as a result of a hair service.

Q: How old do I have to be to receive waxing services?

A: Clients must be 18 years or older.  If under the age of 18, a legal guardian or parent of the child must be present and consent to the waxing service.

Q: What does a waxing service include?

A: All of our services include a consultation, wax, tweeze, trim, skin care and makeup touch-ups. Trying to take care of your unibrow during lunch or in-between meetings? Not to worry, we will cover up your redness so your boss has no idea why you were in the bathroom so long….

Q: I have really sensitive skin. What type of wax do you use?

A: Clients with sensitive skin need a wax that protects them from irritation or rashes. Our Satin Smooth zinc oxide wax is specially formulated for acne or blemish-prone skin, fair complexions, thin or young skin. Recommended for the facial area and sensitive parts of the body, it is the professional’s wax of choice for fine to medium hair and any skin type that requires extra gentle treatment.

Q: How often do I need to get waxed?

A: We recommend 4 weeks in-between appointments for facial waxing maintenance.

Q: How do I know you’re not going to wax half my eyebrow off/make me look like I’m perpetually excited?

A: Amen. We have all been there and it’s the WORST. Not only will our waxing experts talk with you initially about what your ideal brow looks like, but all of our brow experts only do waxing. This means they actually are experts and aren’t also blowing out your hair and doing your nails.

Q: Do you all service men? My husband needs some TLC for the removal of his unibrow.

A: Yes, the guys are welcomed to come! We are here to help them look GQ worthy. Our waxing services are held in a semi-private area shielded from the view of gawking colleagues and passerbyers.  We even have an escape door out the back to make sure their “manliness” level is kept intact.

Q: What polish lines do you carry?

A: We are proud to carry an extensive array of OPI brand polishes in regular and gel lacquers and Gelish gel polishes.

Q: I don’t see acrylics or nail art on your menu, do you offer those services?

A:  Since consistency and efficiency are the main pillars of operation at TDD, we do not offer nail art or acrylic nails. Our focus is instead on the basics (regular and gel manis/pedis) while ensuring you get in and out in less than hour.

Q: I noticed you don’t have the traditional pedicure chairs, why not?

A: At TDD, there are no whirlpool jets in our foot baths. Studies have shown that whirlpool jets in foot baths are a primary cause of skin infections due to filters that breed harmful bacteria (ew!). Also, The Center of Disease Control has issued a guideline against the use of whirlpool jets. To protect you, we have porcelain foot baths.  Porcelain delivers purity and cleanliness as it is easy to disinfect (using hospital-grade disinfectant) after each use to kill bacteria, and prevent the spread of germs.

Q: Speaking of cleanliness…how do you clean your nail tools?

A: All of our tools go through a rigorous sterilization process:

1. Instruments are first washed in a hot water and soap solution

2. They are then soaked in hospital-grade disinfectant for at least 10 minutes

3. Lastly, they are placed in a UV sterilizer

Q: How long do gel manicures last?

A: Gel has really come a long way. Not only does it cut down on wait time (no drying, just UV light curing), but it also can hold up against many activities that previously caused chipping. Most gel manicures can last anywhere between 10-15 days.

Q: I noticed my nails are starting to get pretty thin after getting gel quite a few times, what should I do?

A: Although gel has great staying power, it also wears down your natural nail bed over time. We recommend taking a break every 4 cycles of gel for a week or two to allow your natural nails to breathe and recoup.

Q: I still have gel on my nails, do I need to chip it off before I come in?

A: Repeat after me: do.not.chip.gel.off! While tempting, this will also chip off a layer of your nail bed along with the super strong gel lacquer. TDD offers complimentary gel removal with any nail service or you can pop in and have them removed without a service for $10.

Q: How about the hubs? Is it ok for him to tag-along and have his hands/feet taken care of?

A: Of course! The males in your life deserved to be pampered just as much as you do. We will take great care in providing him the same great service you can expect (sans nail polish).